Sherman Health | Your Hospital and Health Care System Serving Elgin, IL, Kane and McHenry County and Northern Illinois
sherman health 1425 N. Randall Rd
Elgin, IL 60123
847.742.9800
 


SWITCHBOARD OPERATOR-SWITCHBOARD-PART TIME 5PM-9PM

Job Description

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 Job Title: SWITCHBOARD OPERATOR-SWITCHBOARD-PART TIME 5PM-9PM
 Company Name: Sherman Health Systems
 Employment Type: Part Time (benefited)
 Location: ELGIN, IL, United States
 Department: Telecommunications
 Salary: Highly Competitive
 Shift Hours/ Days: Monday-Friday 5pm-9pm
 Shift Details: May include some weekends on a fill in basis and holiday rotation
 Hours/Pay Period: 40
 Degree Required: High School/GED
 Job ID: 12-004407
 Date Posted: Dec 11, 2012
 Years Experience: 1
 Note:  Please read the complete description below before applying for this job.
  Complete Description

PURPOSE:   

Perform duties required to operate a PBX switchboard and communications equipment and alarms. Duties include providing general information to many internal and external contacts.

ACCOUNTABILITIES AND JOB ACTIVITIES:

Customer Relations:

  • Answers, transfers and directs incoming calls using a console, will have frequent telephone contact with the public in disposing of incoming and outgoing calls placed through the switchboard and in answering questions regarding personnel and departments
  • Gives routine, non-interpretive information on request
  • Receives and makes emergency phone calls
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in services; acts with the customer in mind
  • Peer Relationships: Can quickly find common ground and solve problems for the good of all; works cooperatively, effectively and respectfully with others; identifies problems and issues that need to be addressed with management to promote a healthy and productive work environment
  • Composure: Is cool under pressure, does not become cynical, moody, or hostile when times are difficult
  • Listening: Practices attentive and active listening; has the patience to hear people out
  • Operates the institutional paging system, alarms and codes
  • May perform other duties as assigned
  • Performs simple clerical and database tasks
  • Works the Physician Answering Service Queue (as assigned)
  • Works with the Physician Referral Queue (as assigned)

Issue Management & Support: 

  • Pagers: Working with customers in troubleshooting issues and/or replacing pagers
  • Paging System: calling the paging system vendor (USA Mobility) for issue management
  • Phone equipment in patient rooms, replacement and repairs as requested by customers
  • Follows On-Call Pager Schedule

SKILLS / KNOWLEDGE:

  • Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
  • Exhibit good judgment and take reasonable action to accomplish objectives with minimal direct supervision
  • Work well under pressure; be a calming influence on staff and users during critical/time-sensitive situations
  • Strong communication skills. Provide information to supervisors, co-workers and subordinates by telephone, in written form, e-mail or in person.
  • A desire to help others
  • Results focused with excellent communication skills
  • Call Center/fast paced environment experience
  • Ability to consult and influence customers, by being confident and professional
  • Analytical and problem solving skills
  • Moderate PC skills with the ability to navigate in a Windows environment (ie... Web)
  • Assist personnel of other departments as a computer resource
  • Provide on-the-job training to new department staff members

    EDUCATION AND EXPERIENCE:

  • High School diploma or GED
  • Minimum one year customer service experience in a position requiring frequent interaction with customers, clients, students and/or prospects, either face to face or via telephone

    SPECIAL JOB CHARACTERISTICS:

  • Responsibilities may require evening and weekend work in response to needs of the systems being supported
  • Responsibilities may require travel for training, building, etc. in response to needs of the systems being supported, built
  • Sherman Health is an equal opportunity employer. We believe that all persons are entitled to equal employment opportunities and we do not discriminate against our employees or applicants because of their race, sex, religion, national origin, disability, veteran status, age, marital status or any other protected group status.